Frequently Asked Questions
Everything you need to know about shopping with Australia's headwear experts.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express Post delivers within 1-3 business days to most metropolitan areas across Australia.
What is your return policy for change of mind?
We offer a 30-day return policy for unworn items with original tags attached. Please note that for hygiene reasons, headwear must be in pristine condition to qualify for a refund or exchange.
How do I find the right hat size?
We provide a comprehensive size guide on each product page. Simply measure the circumference of your head just above the ears and match it to our brand-specific charts.
Do you offer international shipping?
Yes, Cap-Z Australia ships worldwide. International delivery times vary by location, typically ranging from 7 to 21 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as popular 'buy now, pay later' services including Afterpay and ZipPay.
Are your products authentic?
Absolutely. Cap-Z Australia is an authorized retailer for all brands we carry, including New Era, Mitchell & Ness, and ’47, ensuring 100% authentic licensed headwear.