Returns & Exchanges

At Cap-Z Australia, we want you to love your headwear and apparel, which is why we offer a 30-day return window for items in original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items may be excluded unless they are faulty.

Return Process

• 1.
  Check Eligibility

  Ensure your item is within the 30-day return window and remains in its original condition with all stickers and tags intact.

• 2.
  Initiate Your Return

  Contact our customer support team via email with your order number and reason for return to receive your Return Authorization number.

• 3.
  Pack and Post

  Securely pack your items in a sturdy box to prevent crushing and send them back to our Queensland warehouse using a tracked postal service.

• 4.
  Receive Refund or Exchange

  Once our team inspects your return, we will process your refund to the original payment method or dispatch your requested exchange item within 5 business days.